Blog

September 13, 2017

First National - Leaders in Customer Service CLICK HERE

We were thrilled to host First National CEO, Ray Ellis last week when he chatted with our crew about all things real estate and officially announced First National Real Estate has taken out a major customer service award for the second year running.

First National has taken out the award for Most Satisfied Customers – Real Estate Agents for a second year, as well as Most Satisfied Customers – Small Business Real Estate for 2017 by Canstar Blue.

This is super exciting for our team and reward for effort when it comes to the high level of customer service we pride ourselves on, from the front reception through to our hard-working agents and back-of-house administration team.

So who is Canstar Blue?

Canstar Blue is a recognised customer satisfaction research and ratings agency, collecting research from homeowners, tenants and landlords from Australia’s largest real estate brands each year.

Specifically, the award criteria assesses quality of service nationwide, including incorporating agent advice and communication, problem resolution, value for money, marketing, moving services, contract handling and finally, overall satisfaction.

First National achieved 5-stars in every category, demonstrating that when small business owners rent their premises from First National Real Estate members, our advice and communication on location and leasing stands head and shoulders above the competition.

We work hard for our clients and expect top class communication and customer service from our entire team.

CLK co-principal Gary Wood said “as a member of Australia’s largest network of independent agents, we are delighted to be recognised as a customer service leader”.

“Our staff, across all areas, work hard to achieve top-class customer service and we aim to put our customers first – it’s the First National motto,” he said.

During his visit Mr Ellis praised our team for continued hard work and our ability to maintain the high level of customer service expected by our clients.

“The difference with how we do things at First National is that we talk to people… and not everyone does that these days,” Mr Ellis said.

“We pick up the phone and we talk to people… it’s what we do,” he said.